Crashing browser or app
This is typically a device-specific issue. Use the table below to help with general troubleshooting:
Mobile Device / CE Device
1. Verify your device has all the available software updates.
2. Verify that you are on the current version of the application.
3. Logout of the Redbox app, login and try again.
4. Power cycle the device.
Web Browser
1. Verify that your computer has all available software upgrades.
2. Verify that you are on the current version of the browser (or a supported version).
3. Close the browser and try again.
4. Restart your computer.