Channel / Stream Stops Playing
Use the following general troubleshooting steps for interruptions in the video stream:
Mobile Device / CE Device
1. Verify your device has all the available software updates.
2. Verify that you are on the current version of the application.
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 10.0 megabits per second (Mbps).
4. Logout of the Redbox app, login and try again.
5. Power cycle the device.
Web Browser
1. Verify your computer has all the available software updates.
2. Verify you are using a supported web browser.
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 10.0 megabits per second (Mbps)
4. Close your browser and try again.
5. Restart your computer.