Disc does not play

There are a few reasons why your disc might not play. The list below offers a few remedies.

1. Clean the disc by wiping the disc from the center outwards using a soft cloth (no paper towels).  Clean the disc with a solution of water and mild detergent or rubbing alcohol.  Never use abrasives, solvents, or highly acidic cleansers.

2. Ensure that you are playing the correct disc in the correct player with compatible accessories. (For example, playing a Blu-rayTM disc in a Blu-rayTM player with compatabile Blue-rayTM accessories or playing 4K UHD in a 4K UHD player.)

3. Try another disc in the player to verify that the player is not the source of the problem.

If the disc still doesn’t play properly, you can report this thorugh our IVR at 1-866-733-2693 (Menu Option 1, Sub Option 1) and either providing the barcode and your payment information or your last name, payment information & zip code.

Return the disc to our Box (before or after reporting this) to prevent additional nightly rental charges

Was this answer helpful?