Skipping or buffering

Content is designed to play the highest quality video that can be delivered over your internet connection. The following table provides general troubleshooting for common video performance issues such as buffering:

Mobile Device (Phone/Tablet)

1. Verify your mobile device has all necessary software upgrades.
2. Verify that you are on the current version of the application.
3. Verify your data/Wi-Fi connection is strong enough. We recommend a minimum of 3.0 megabits per second (Mbps).
4. Close the mobile app and try again.
5. Power cycle the device.

Web Browser

1. Verify that your computer has all available software upgrades.
2. Verify that you are on the current version of the browser (or a supported version).
3. Verify your data/Wi-Fi connection is strong enough. We recommend a minimum 3.0 megabits per second (Mbps)..
4. Close the browser and try again.
5. Restart your computer.

If this doesn't solve the problem, contact our Customer Care Team at https://redbox.custhelp.com/app/ask so we can help.

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