Crashing browser or app

This is typically a device-specific issue. Use the table below to help with general troubleshooting:

Mobile Device (Phone/Tablet)

1. Verify your mobile device has all necessary software upgrades.
2. Verify that you are on the current version of the application.
3. Close the mobile app and try again.
4. Power cycle the device.

Web Browser

1. Verify that your computer has all available software upgrades.
2. Verify that you are on the current version of the browser (or a supported version).
3. Close the browser and try again.
4. Restart your computer.

Roku or Smart TV

1. Check for available software and firmware upgrades.
2. Restart the device.
3. Re-launch the application.

If this doesn't solve the problem, contact our Customer Care Team at https://redbox.custhelp.com/app/ask so we can help.

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