Launching the Redbox App
If your Redbox app isn't launching, try the following:
Mobile Device (Phone/Tablet)
1. Verify that your mobile device is up to date with software upgrades.
2. Verify that you are on the current version of the application.
3. Close the mobile app and try again.
4. Power cycle the device.
1. Verify that your computer is up to date with any available software upgrades.
2. Verify that you are on the current version of the browser (or a supported version).
3. Close the browser and try again.
4. Restart your computer.
Roku or Smart TV
1. Check for available software and firmware upgrades.
2. Restart the device.
3. Re-launch the application.
If this doesn't solve the problem, contact our Customer Care Team at https://redbox.custhelp.com/app/ask so we can help.