Channel / Stream Stops Playing

Use the following general troubleshooting steps for interruptions in the video stream:

Mobile Device (Phone/Tablet)

1. Verify your mobile device has all the available software updates.
2. Verify that you are on the current version of the application.
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 3.0 megabits per second (Mbps).
4. Close the mobile app and try again.
5. Power cycle the device.

Web Browser

1. Verify your computer has all the available software updates.
2. Verify you are using a supported web browser.
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 3.0 megabits per second (Mbps)
4. Close your browser and try again.
5. Restart your computer.

If this doesn't solve the problem, contact our Customer Care Team at https://redbox.custhelp.com/app/ask so we can help.

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