Problems While Playing Disc

There are a few reasons why your disc might not play correctly. The list below offers a few remedies.

1. Clean the disc by wiping the disc from the center outwards using a soft cloth (no paper towels).  Clean the disc with a solution of water and mild detergent or rubbing alcohol.  Never use abrasives, solvents, or highly acidic cleansers.

2. Ensure that you are playing the correct disc in the correct player with compatible accessories.

3. Try another disc in the player to verify that the player is not the source of the problem.

If the disc does not play properly after cleaning it, please email and our Customer Care team we will get back to you as soon as possible.

Return the disc to our Box (before or after reporting this) to prevent additional nightly rental charges.

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