Disc Does Not Play

There are a few reasons why your disc might not play. The list below offers a few remedies.

1. Clean the disc by wiping the disc from the center outwards using a soft cloth (no paper towels).  Clean the disc with a solution of water and mild detergent or rubbing alcohol.  Never use abrasives, solvents, or highly acidic cleansers.

2. Ensure that you are playing the correct disc in the correct player with compatible accessories.

3. Try another disc in the player to verify that the player is not the source of the problem.

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