How to Report a Disc That Won't Play

If the disc does not play_properly after cleaning it, you can report this through our IVR at 1-866-733-2693. Below are the steps:

If you still have the disc:

  • Dial 866-733-2693
  • Option 1 for Disc Won't Play
  • Option 1 for Still Have the Disc
  • Enter the 9 digit barcode from the sticker on the disc
  • Enter the last 4 digits of the credit card used for the disc rental
  • Enter the billing zip code that was entered at the kiosk or during the reservation
  • If the reservation is found with that information, proceed and follow the prompts

If you no longer have the disc:

  • Dial 866-733-2693
  • Option 1 for Disc Won't Play
  • Option 2 indicating you no longer have the disc
  • Enter the last 4 digits of the credit card used for the disc rental
  • Enter the billing zip code that was entered at the kiosk or during the reservation
  • Verbally state the first 3 characters of your last name & confirm by verbally saying Yes
  • If the reservation is found with that information, proceed and follow the prompts

Return the disc to our Box (before or after reporting this) to prevent additional nightly rental charges

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