Device Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running AndroidOS 8.1+ or Above</p>
<h3>Min. OS Version:</h3>
<p>AndroidOS 8.1+</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


Android Phone Requirements

Android Tablet Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>Mac with an Apple M1 chip or later running macOS 11 or above.</p>
<h3>Min. OS Version:</h3>
<p>Apple MacOS X 11+</p>
<h3>Min. Browser Version:</h3>
<p>- Chrome 107.0.1
   - Microsoft Edge 107.0.1
   - Firefox 107.0.1</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


Apple Mac Requirements

<p>These are the current technical requirements for this brand of device:</p>
<p><strong>Supported Model(s):</strong></p>
<p>All Models running tvOS 15 or above</p>
<p><strong>Min. OS Version:</strong></p>
<p>tvOS 15+</p>
<p><strong>Supported Audio:</strong></p>
<p>Digital 5.1</p>


Apple TV Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running Chrome OS 84 or Above</p>
<h3>Min. OS Version:</h3>
<p>ChromeOS 84+</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


Chromebook Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Chromecast Models running Chromecast 1.42.15 or Above</p>
<h3>Min. OS Version:</h3>
<p>Chromecast 1.42+</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


Chromecast Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running Android 5.0 (Lollipop) or Above</p>
<h3>Min. OS Version:</h3>
<p>Android 5.0+ (Lollipop)</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


Hisense Android TV Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running iPadOS 14 or Above</p>
<h3>Min. OS Version:</h3>
<p>iPadOS 14+</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


iPad Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running iOS 14 or Above</p>
<h3>Min. OS Version:</h3>
<p>iOS 14+</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


iPhone Requirements

iPod Touch Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>Model Years 2016 or Newer running LG WebOS 3.0 or Above</p>
<h3>Min. OS Version:</h3>
<p>LG WebOS 3.0+</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


LG TV Requirements

Nvidia Shield Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All PlayStation 5 models</p>
<h3>Min. OS Version:</h3>
<p>All PlayStation 5 OS versions</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


PlayStation 5 (PS5)

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running RokuOS 9.4 or Above</p>
<h3>Min. OS Version:</h3>
<p>RokuOS 9.4+</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


Roku Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>Model Years 2017 or Newer running Samsung Tizen 2.3 or Above</p>
<h3>Min. OS Version:</h3>
<p>Samsung Tizen 2.3+</p>
<h3>Supported Audio:</h3>
<p>Tizen 2.3 and 2.4: Stereo 2.0 Tizen 3.0+: Digital 5.1</p>


Samsung TV Requirements

Sony Bravia Android TV Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>Model Years 2016 or Newer running VIZIO SmartCast</p>
<h3>Min. OS Version:</h3>
<p>VIZIO SmartCast</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


VIZIO Smart TV Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running Windows 10 or Above</p>
<h3>Min. OS Version:</h3>
<p>Microsoft Windows 10+</p>
<h3>Min. Browser Version:</h3>
<p>- Chrome 107.0.1
   - Microsoft Edge 107.0.1
   - Firefox 107.0.1</p>
<h3>Supported Audio:</h3>
<p>Stereo 2.0</p>


Windows PC Requirements

<p>These are the current technical requirements for this brand of device:</p>
<h3>Supported Model(s):</h3>
<p>All Models running Xbox OS 10.0.10586 or Newer</p>
<h3>Min. OS Version:</h3>
<p>Microsoft Xbox OS 10.0.10586+</p>
<h3>Supported Audio:</h3>
<p>Digital 5.1</p>


Xbox One Requirements

Xbox Series S Requirements

Xbox Series X Requirements

Manage Registered Devices (Streaming)

<p>You can remove a device from your account by following the steps below:</p>
<p><strong>Mobile Device App</strong></p>
<p>1. Select My Redbox.<br>
2. Select the account icon at the top of the screen.<br>
3. Select On Demand Settings.<br>
4. Scroll to Manage Registered Devices.<br>
5. Select the device you wish to remove.<br>
6. Review the confirmation message and select Remove.</p>
<p><strong>Computer/Laptop</strong></p>
<p>1. Visit <a href="https://www.redbox.com">https://www.redbox.com</a>.<br>
2. Sign in with your email and password.<br>
3. Select Settings.<br>
4. Scroll down to On Demand Settings - Manage Registered Devices.<br>
5. Select Edit next to the device that you would like to remove.<br>
6. Select &quot;Remove.&quot;</p>


Removing a On Demand device from my account

Problem Playing Content

<p>Use the following troubleshooting steps to address audio performance issues:</p>
<p><strong>General Troubleshooting Tips</strong></p>
<ol>
<li>Make sure the volume is turned up, both on your device and your Redbox Video Player.</li>
<li>Try the sound on another device. If it works, the stream is fine and the issue is related to the device.</li>
<li>Try playing another title.</li>
</ol>
<p><strong>Mobile Device / CE Device</strong></p>
<ol>
<li>Verify your device has all the available software updates.</li>
<li>Verify that you are on the current version of the application.</li>
<li>Check your data/Wi-Fi connection for both upload and download speeds.</li>
<li>Logout of the Redbox app, login and try again.</li>
<li>Power cycle the device.</li>
</ol>
<p><strong>Web Browser</strong></p>
<ol>
<li>Verify that your computer has all available software upgrades.</li>
<li>Verify that you are on the current version of the browser (or a supported version).</li>
<li>Verify your data/Wi-Fi connection is strong enough.</li>
<li>Close the browser and try again</li>
<li>Restart your computer.</li>
</ol>


Audio issues

<p>Use the following general troubleshooting steps for interruptions in the video stream:</p>
<p><strong>Mobile Device / CE Device</strong></p>
<p>1. Verify your device has all the available software updates.<br>
2. Verify that you are on the current version of the application.<br>
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 10.0 megabits per second (Mbps).<br>
4. Logout of the Redbox app, login and try again.<br>
5. Power cycle the device.</p>
<p><strong>Web Browser</strong></p>
<p>1. Verify your computer has all the available software updates.<br>
2. Verify you are using a supported web browser.<br>
3. Check your data/Wi-Fi connection for both upload and download speeds. We recommend a minimum of 10.0 megabits per second (Mbps)<br>
4. Close your browser and try again.<br>
5. Restart your computer.</p>


Channel / Stream Stops Playing

<p>This is typically a device-specific issue. Use the table below to help with general troubleshooting:</p>
<p><strong>Mobile Device / CE Device</strong></p>
<p>1. Verify your device has all the available software updates.<br>
2. Verify that you are on the current version of the application.<br>
3. Logout of the Redbox app, login and try again.<br>
4. Power cycle the device.</p>
<p><strong>Web Browser</strong></p>
<p>1. Verify that your computer has all available software upgrades.<br>
2. Verify that you are on the current version of the browser (or a supported version).<br>
3. Close the browser and try again.<br>
4. Restart your computer.</p>


Crashing browser or app

<p>Use the following troubleshooting steps for issues related to picture and sound synchronization:</p>
<p><strong>General Troubleshooting Tips</strong></p>
<ol>
<li>Try the video on another device. If it works, the stream is fine and the issue is related to the device.</li>
<li>Try playing another title.</li>
</ol>
<p><strong>Mobile Device / CE Device</strong></p>
<ol>
<li>Verify your device has all the available software updates.</li>
<li>Verify that you are on the current version of the application.</li>
<li>Check your data/Wi-Fi connection for both upload and download speeds.</li>
<li>Logout of the Redbox app, login and try again.</li>
<li>Power cycle the device.</li>
</ol>
<p><strong>Web Browser</strong></p>
<ol>
<li>Verify that your computer has all available software upgrades.</li>
<li>Verify that you are on the current version of the browser (or a supported version).</li>
<li>Verify your data/Wi-Fi connection is strong enough.</li>
<li>Close the browser and try again.</li>
<li>Restart your computer.</li>
</ol>


Picture and sound synchronization

<p>If your Redbox app isn't launching, try the following:</p>
<p><strong>Mobile Device / CE Device</strong></p>
<p>1. Verify your device has all the available software updates.<br>
2. Verify that you are on the current version of the application.<br>
3. Logout of the Redbox app, login and try again.<br>
4. Power cycle the device.</p>
<p><strong>Web Browser</strong></p>
<p>1. Verify that your computer is up to date with any available software upgrades.<br>
2. Verify that you are on the current version of the browser (or a supported version).<br>
3. Close the browser and try again.<br>
4. Restart your computer.</p>


Redbox App Not Launching

<p>Content is designed to play the highest quality video that can be delivered over your internet connection. The following table provides general troubleshooting for common video performance issues such as buffering:</p>
<p><strong>Mobile Device / CE Device</strong></p>
<ol>
<li>Verify your device has all the available software updates.</li>
<li>Verify that you are on the current version of the application.</li>
<li>Check your data/Wi-Fi connection for both upload and download speeds.</li>
<li>Logout of the Redbox app, login and try again.</li>
<li>Power cycle the device.</li>
</ol>
<p><strong>Web Browser</strong></p>
<ol>
<li>Verify that your computer has all available software upgrades.</li>
<li>Verify that you are on the current version of the browser (or a supported version).</li>
<li>Verify your data/Wi-Fi connection is strong enough.</li>
<li>Close the browser and try again.</li>
<li>Restart your computer.</li>
</ol>


Skipping or buffering

<p>Some devices do not support HD playback and will play the SD version of the video by default. Check your device compatibility to ensure that it’s capable of streaming HD videos before renting or purchasing the HD version of a movie or TV show. For general troubleshooting tips, refer to the following table:</p>
<p><strong>Mobile Device / CE Device</strong></p>
<ul>
<li>Verify your device has all the available software updates.</li>
<li>Verify that you are on the current version of the application.</li>
<li>Check your data/Wi-Fi connection for both upload and download speeds.</li>
<li>Logout of the Redbox app, login and try again.</li>
<li>Power cycle the device.</li>
</ul>
<p><strong>Web Browser</strong></p>
<ul>
<li>Verify that your computer has all available software upgrades.</li>
<li>Verify that you are on the current version of the browser (or a supported version).</li>
<li>Check your data/Wi-Fi connection for both upload and download speeds.</li>
<li>Close the browser and try again.</li>
<li>Restart your computer.</li>
</ul>


Video not playing in HD

<p>If the Watch button isn't available, check to make sure your rental hasn’t expired. The time left in your rental period is listed on the movie or TV show's detail page. If it hasn’t expired, try the following:</p>
<p><strong>Mobile Device (Phone/Tablet)</strong></p>
<p>1. Verify your mobile device has all necessary software upgrades.<br>
2. Verify that you are on the current version of the application.<br>
3. Verify your data/Wi-Fi connection is strong enough. We recommend a minimum of 10.0 megabits per second (Mbps).<br>
4. Close the mobile app and try again.<br>
5. Power cycle the device.</p>
<p><strong>Web Browser</strong></p>
<p>1. Verify that your computer has all available software upgrades.<br>
2. Verify that you are on the current version of the browser (or a supported version).<br>
3. Verify your data/Wi-Fi connection is strong enough. We recommend a minimum 10.0 megabits per second (Mbps)..<br>
4. Close the browser and try again.<br>
5. Restart your computer.</p>


Watch button isn't available

Streaming Requirements / Features

<p>If you're having trouble with <em>closed captioning</em>, it may be because you have a newer TV or player, and the <em>closed captioning</em> signal is analog. Newer HDTV sets, Blu-Ray™ and DVD players use an HDMI connection. HDMI won't play the analog closed captioning on some DVDs. HDMI will play SDH, a newer form of <em>closed captioning</em>. If you rent a disc with SDH subtitles, your remote's CC button might not play them, but you can enable them from the disc menu.</p>
<p>For help with activating <em>closed captioning</em>, refer to the table below:</p>
<p><strong>Mobile Device App</strong></p>
<p>1. Tap the Audio &amp; Subtitles icon in the bottom right of the player screen.<br>
2. Choose closed captioning.</p>
<p><strong>Computer/Laptop</strong></p>
<p>1. Select the Settings icon in the bottom right of the player (it is shaped like a gear).<br>
2. Turn on closed captioning.</p>
<p><strong>Roku, Smart TV, or similar device</strong></p>
<p>1. Use the device or player controls to turn on closed captioning.</p>
<p><strong>Disc in Video Player</strong></p>
<p>1. Go to the TV menu to turn on closed captioning.</p>


Closed Captioning

<p>Downloading the title is only for offline viewing and you cannot select the location to download it to your device. The download will remain within the Redbox application. Below are some common solutions for download completion errors:</p>
<p><strong>Mobile Device (Phone/Tablet)</strong></p>
<ol>
<li>Verify your mobile device has all necessary software upgrades.</li>
<li>Verify that you are on the current version of the application.</li>
<li>Verify your data/Wi-Fi connection is strong enough.</li>
<li>Close the mobile app and try again.</li>
<li>Power cycle the device.</li>
</ol>


Download for Offline Viewing

<p>Playback commands such as pausing, fast forwarding, rewinding are available while the movie is playing. You will not be able to fast-forward, through the built-in ads.</p>


Features (Pausing, Rewinding, Fast-Forwarding etc.)

<p>You can have up to eight (8) devices registered to your account.</p>


Maximum Registered Devices

<p><em>Parental control</em> options are not available for On Demand. However, we’re always adding new features and capabilities, so be on the lookout for any updates in the future.</p>


Parental controls

<p>Video quality  will adjust based on your internet speed and the device you are utilizing.  For the optimal viewing experience, we recommend that your internet connection is capable of achieving minimum sustained download speeds as shown below:</p>
<p><strong>Rent / Purchased Content</strong></p>
<ol>
<li>SD Quality at 2.5 Megabits per second (Mbps)</li>
<li>HD Quality at 3.5 Megabits per second (Mbps)</li>
</ol>
<p><strong>Free Live TV</strong></p>
<ol>
<li>5 Megabits per second (Mbps)</li>
</ol>
<p><strong>Watch Free On Demand</strong></p>
<ol>
<li>8.5 Megabits per second (Mbps)</li>
</ol>
<p>*Viewing content below these minimum speeds is possible however the video quality will be reduced.</p>


Recommended Internet Speeds

<p>Below are the requirements for streaming the same title concurrently on multiple devices:</p>
<p><strong>Title that you Purchased / Bought:</strong></p>
<ul>
<li>You can stream the same title on up to two (2) devices simultaneously.</li>
</ul>
<p><strong>Title that you Rented:</strong></p>
<ul>
<li>You can stream the same title on one (1) devices at a time.</li>
</ul>


Streaming on multiple devices

<p>Using your iPhone, iPad, or iPod Touch, you can AirPlay Redbox On Demand movies and TV shows right to your Apple TV.</p>
<p><strong>To enable this service, do the following:</strong></p>
<p>1. Make sure your iPhone, iPad, or iPod Touch is connected to the same wireless network as your Apple TV.<br>
2. Open the Redbox app, and go to your Library found in <a href="https://www.redbox.com/library">https://www.redbox.com/library</a> to find the title you want to AirPlay.<br>
3. Start playback by tapping the AirPlay icon and selecting your AirPlay device.</p>
<p>More information on AirPlay is available through <a href="https://support.apple.com/en-us/HT204289">https://support.apple.com/en-us/HT204289</a></p>


Using AirPlay

<p>For more information on using Chromecast, refer to the table below:</p>
<p><strong>Chromecasting Redbox On Demand from an Android or iOS device</strong></p>
<p>1. Your Android, iOS smartphone or tablet must be on the same wireless network as your Chromecast device.<br>
2. On your smartphone or tablet, open the Redbox app, go to your Redbox Library, and find the title you want to Chromecast.<br>
3. On the title details page, select the Chromecast icon and choose the Chromecast device you want to use to view the content.<br>
4. Once connected, simply start playback of the title.</p>
<p><strong>Chromecasting Redbox On Demand from a Computer</strong></p>
<p>1. Your laptop or desktop computer must be on the same wireless network as your Chromecast device.<br>
2. From your Chrome browser, access <a href="https://redbox.com">Redbox.com</a><br>
3. Visit My Library, go to the title you want to Chromecast, initiate playback, select the Chromecast icon displayed in the player and choose the Chromecast device you want to use.<br>
4. The Chromecast icon on your browser will turn blue if the cast is active.<br>
5. To stop the cast, click the Chromecast icon and select Stop.</p>
<p>If you need more information on Chromecast, its available through <a href="https://support.google.com/chromecast/answer/3228332?hl=en&amp;ref_topic=4602553">Chromecast Support</a>.</p>


Using Chromecast

Transacting On Demand

<p>As of June 1st, 2022 Google requires Google Play apps to use their in-app payment system (Google Play Billing) for any transactions you make moving forward within the Google environment.</p>
<p>There is no impact to your existing Redbox benefits (earning Redbox Perks Points, being able to use a Redbox Promotional Code or being able to contact Redbox for support).  The only difference is that you will need to have the payment card stored on your Google Account in order to complete the transaction.</p>


Google Play Billing - Policy Updates

<p>We're sorry you're having trouble using a promo code as part of your transaction. Here are a few reasons to consider:</p>
<ol>
<li>You don't meet the promotional qualifications with the movie(s) in your bag, need to add multiple movies, or don't meet a minimum transaction price to qualify (review the terms for the promotion).</li>
<li>The promo code is expired, has already been used, or is being entered incorrectly.</li>
</ol>
<p>Please note that we don't use the number 0 in our promo codes, but rather the letter O.&quot;</p>


Promo code not working

<p>If you choose to buy On Demand, your purchase never expires. It’s yours to keep and will always be available in your Library located in <a href="https://www.redbox.com/library">https://www.redbox.com/library</a>.</p>


Purchasing On Demand

<p>If you rent On Demand, you’ll have 30 days to start watching.  Once you start watching, you'll have 48 hours to finish.</p>
<p>The amount of time left in your rental period is listed on the movie’s detail page, in your <a href="https://www.redbox.com/library">https://www.redbox.com/library</a>.</p>


Rental Periods and Expiration

Watch Free (Free Live TV, Free On Demand)

<p>Watch Free may experience playback issues if you have ad blockers enabled. You will get a message within the player to disable the ad blocker to continue viewing content.</p>


Ad Blockers

<p>Watch Free has movies &amp; TV episodes that are free to watch 24/7. Some content is only available for a limited time due to agreements with our programming providers, but there's always a chance they could become available again, so check back often.</p>


Channels / Content

<p>Watch Free is an ad-supported platform because that is how we are able to offer free streaming to our viewers.</p>


Redbox Help Center

Redbox Streaming Services