Accessibility / Visually Impaired Support

You can search our website / mobile application to locate a box that has an audio interface keypad to assist you with completing your transaction. The instructions for locating these kiosks are shown below.
From our website: 
Click ‘Find a Kiosk’ and search your location. You will see the “headphones” icon next to the address for any kiosk that has this interface.
From our Mobile App: 
Click the GPS location icon in the lower right hand corner to display boxes near your location. You will see the “headphones” icon next to the address for any kiosk that has this interface.
For assistance renting at a Box that does not have the audio interface, please call 1-866-REDBOX3 (1-866-733-2693). When prompted, press 2 then 5 (Blind &amp; Visually Impaired Option) to speak with a representative who can lead you through the rental process.

Accessibility for visually impaired

Billing

What is an authorization hold?
When you make a transaction at a Redbox kiosk, we contact the issuing bank to make sure your payment method is valid and that you have enough funds to make the purchase. Your bank holds the funds until the transaction processes (all rented discs returned) or the authorization expires. Depending on your bank, you may see an authorization hold in addition to a pending payment for your transaction
Authorization holds can show on your account for 1-14 business days, depending on your bank. If you still see the pending authorization after 14 business days, contact your bank for more information.
Authorization hold differences by payment method
If you use a debit card, you might see authorization holds as charges on your online statement. Your bank will automatically reverse these charges. If you have questions about the way your card handles authorization requests, or you find that you’ve been charged more than once, contact your bank.

Authorization At The Time of Rental

If you see multiple charges for a transaction, please validate the following:
<ul>
<li>Has your financial institution removed the authorization hold which would be dated for the time the rental occurred.</li>
<li>Is this a partial collection from an outstanding transaction? If we are not able to collect the full balance due, we may collect a partial amount based on what your financial institution allows. If you have a profile, review your transaction history to see any transactions that still have a pending balance.</li>
</ul>

Duplicate Charges for a Transaction

Redbox will attempt to collect the full balance due upon return of the disc or at the end of the maximum rental period. If we are unable to collect the full balance due, you may see partial amounts reflected on your email receipt (if the email address was provided during checkout) or reflected within your online account.
Viewing Recent Transactions - Redbox Online Account
1. Login to your online account at <a href="https://www.redbox.com/">https://www.redbox.com</a>. 
2. View your transaction history. 
3. See if any recent transactions have outstanding balances or recently collected balances

Unknown charges

Picking Up a Disc

We're sorry you're having trouble using a promo code as part of your transaction. Here are a few reasons to consider:
<ol>
<li>You don't meet the promotional qualifications with the movie(s) in your bag, need to add multiple movies, or don't meet a minimum transaction price to qualify (review the terms for the promotion).</li>
<li>The promo code is expired, has already been used, or is being entered incorrectly.</li>
</ol>
Please note that we don't use the number 0 in our promo codes, but rather the letter O.&quot;

Promo code not working

You can purchase previously rented movies at select boxes.
At the Box - select Buy Movies on the main page. If you don't see this option, then currently we don't have movies for sale at that particular box.
Online -  visit <a href="https://redbox.com">https://www.redbox.com</a> and select 'Movies to Own' under At the Box.  We will place a hold on your credit card for the full amount of the disc until you pick it up. You will be charged when you swipe your card at the box.
Pricing - will vary based on the movie.  You can find pricing on the title's detail page.

Purchase movies

Renting movies at the Kiosk is easy! I At the Kiosk, you can
1. Browse Movies 
2. Find the movie that you want to rent and select the + sign. 
3. Select the Check Out button at the bottom of the screen. 
4. Enter your email address to get a receipt. 
5. Select the Pay Now button. 
6. Swipe/Insert/Tap your credit / debit card. 
7. Retrieve your movie.
If you want to earn points and rewards or reserve movies before going to the Box, then sign up for an account at <a href="https://www.redbox.com/perks/">https://www.redbox.com/perks</a>.

Renting at the Kiosk

You have the following options to sign-in at the box and ensure that you are earning Redbox Perks points for your transaction:
1.) Use your email address &amp; password 
2.) Use your mobile phone number &amp; pin code (requires setup through your account)
3.) Present the Redbox Mobile Pass by holding your device up to the payment card reader

Sign In Options

For any online / app reservations, you can complete your pickup in a touch-less manner.  When you arrive at the Box, simply:
<ul>
<li>Insert, swipe, tap your payment card at the card reader</li>
<li>Once the payment card is authorized, your disc will dispense</li>
</ul>

Touchless Pickup

How to apply promo codes at the Kiosk:
<ol>
<li>Visit any Redbox location.</li>
<li>Add a movie to your bag.</li>
<li>Touch the PROMO CODE button on the checkout screen.</li>
<li>Select the promo code to use or manually enter and Apply Promo.</li>
<li>Swipe your card to cover any additional nights you may keep your rental.</li>
</ol>
How to apply promo codes online or in our mobile app (including for On Demand):
<ol>
<li>Visit redbox.com or the Redbox mobile app.</li>
<li>Add a movie to your bag.</li>
<li>Go to your bag and select Continue (you’ll be asked to sign in or create an account).</li>
<li>Select Apply Promo on the checkout screen.</li>
<li>Select the promo code to use or manually enter and Apply Promo.</li>
<li>Complete your transaction.</li>
</ol>

Using promo codes

Reservations

Want to make sure you get your disc before it's gone?  Reserve it online, here's how:
Reserving through the Redbox App
Select Search or Browse to find a title on your Redbox app, then select Rent Now and follow the instructions on the checkout page.
Reserving through Redbox.com
Scroll through the movies at <a href="https://www.redbox.com">https://www.redbox.com</a>, then select Rent Now. Follow the instructions on the checkout page.
Canceling Your Reservation
If you don’t pick up your reservation, you’ll still be charged for one night's rental because the disc will still be taken out of circulation for other customers that night.
You might be able to cancel your reservation if it's still within the rental period and has yet to be picked up. Contact our Care team at 866-733-2693 to review your options.

How to Reserve a Movie

We start the rental period once the reservation is confirmed.
It's important to pick up your rentals on the day you reserve them, you’ll be charged for that first night. For instance, if you reserve your movie online today, pick it up tomorrow, and return it the day after that, you’ll be charged for two nights. Your rentals will be held until 9 pm the day after you reserve them.

Rental period with reservation

We'll hold onto your disc until 9 p.m. the day after you reserve it. If you just reserved it today, you've still got time to pick it up. You can check your reservation confirmation email for the address.
You might be able to cancel your reservation if it's still within the rental period and has yet to be picked up. Contact our Care team at 866-733-2693 to review the options.

Reserved at wrong location

We'll hold onto your disc until 9 p.m. the day after you reserve it.
If you selected the wrong title or format, you might be able to cancel your reservation if it's still within the rental period and has yet to be picked up. Contact our Care team at 866-733-2693 to review your options.

Reserved incorrect format

We'll hold onto your disc until 9 p.m. the day after you reserve it, but we require the payment card associated with the reservation to be used when picking it up.  You can see which card is required in the reservation confirmation email.
You might be able to cancel your reservation if it's still within the rental period and has yet to be picked up. Contact our Care team at 866-733-2693 to review your options.

Reserved with wrong card

You can use your Redbox E-Gift Card to reserve movies for pickup at any U.S. location. Here's how:
Activating the E-Gift Card
1. Claim your gift from the email or SMS sent to you.
2. Login to your <a href="https://www.redbox.com">https://www.redbox.com</a>. 
3. Scroll to Payment Methods 
4. Select Add Gift Card. 
5. Enter the 16-digit card number. 
6. Enter the PIN Code. 
7. Select Add.
Renting a Movie Using Your E-Gift Card
1. Pick a movie at https://www.redbox.com, or through your mobile app, and add it to your cart bag. You can select up to two movies.
2. Select the Redbox Gift Card at checkout and finish the reservation process. 
3. When you pick up your movie at the box, you can swipe your payment card that's associated with your gift card. 
4. Enjoy the show!
*E-Gift Cards can only be used to rent DVD and Blu-rayTM discs. 
*E-Gift Cards cannot be reloaded with extra funds, simply purchase an additional card instead. 
*E-Gift Cards must be associated with your Redbox Online Profile. 
*E-Gift Cards must be associated with an accepted form of payment (credit or debit card).

Using an E-Gift Card

Returning a Disc

You can purchase a replacement case from any box for the cost of a 1-day DVD rental. Just scroll through the DVD list and look for replacement case at the end.

Lost disc case

You can return your disc at any Box location. Its as simple as that!
Find the nearest Box location at: <a href="https://www.redbox.com/locations">https://www.redbox.com/locations</a>. On your mobile device, in the app, the GPS locator is on the lower right corner of any screen.

Returning

We also offer a touch-less return experience at our Box.  If you want to process a touch-less return, simply insert, swipe, tap your payment card at the card reader.  If there are no reservations the disc slot will open and allow the disc to be returned. If there are multiple discs, you will have to repeat this process for each disc needing to be returned.

Redbox Help Center

Kiosk Transaction