Charged twice for rental or purchase

Multiple charges may be the result of an authorization hold, which financial institutions sometimes take 3-5 days to release. It may also be for a partial payment collection if we were unable to collect the full balance at one time.

For Rentals - For any transaction involving a rental, you will see an immediate authorization for the one-night balance.  The authorization is released when the discs are returned, then you are charged for the amount due based on the nights out. The authorization is released immediately, however your financial institution may take 3-5 days to process this. If you still have concerns, please contact Customer Care at https://redbox.custhelp.com/app/ask

For Purchases - If you were billed multiple times for a disc that was purchased, please contact our Customer Care team to review the details of the transaction. Contact Customer Care at https://redbox.custhelp.com/app/ask

For On Demand - If you were billed multiple times for an On Demand Transaction (Rental or Purchase), please contact our Customer Care team to review the details of the transaction. When using On Demand, be careful to complete the transaction only one time and not select Submit multiple times. Visit Customer Care at https://redbox.custhelp.com/app/ask

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